Privacy Notice

As used in this Privacy Notice, the terms “we”, “us”, “our”, and Trudell mean Trudell Medical Limited. We are committed to protecting the security and privacy of all Personal Information collected by us. This Privacy Notice explains how we collect, use, share and safeguard your Personal Information when you visit our website or use our services. 

For purposes of this Notice, “Personal Information” shall mean any information relating to an identified or identifiable natural person as defined by applicable privacy legislation.  This Notice complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws, including Quebec’s An Act respecting the protection of Personal Information in the private sector (Law 25). 

Personal Information We Collect

We collect Personal Information to provide our services and improve your experience, and we limit the collection to what is necessary for these specific, identified purposes, as detailed below: 

• Contact information (ex. name, company, job title, phone, fax, email, address), if you provide it to us.
  
  • Purpose: to communicate with you, respond to your inquiries, and manage our relationship
• Location Data (ex. IP, country, zip/postal code, and mobile device location)
  
  • Purpose: To provide you with geographically relevant services and to analyze website usage.
• Data from interactions with social media posts on platforms like LinkedIn
  
  • Purpose: to engage with you, understand user sentiment, and respond to inquiries.
• Online Activity Data (ex. device information, browsing history) gathered via cookies, web beacons and similar technologies
  
  • Purpose: to analyze website traffic, remember your preferences, and improve our services.
• Any Personal Information you submit to us through the “Contact Us” section of this Notice.
  
  • Purpose: To respond to your inquiries and address your requests.

 

We will not use your Personal Information for new purposes without your consent.

By using our website or services, you consent to our collection, use, and disclosure of your Personal Information as set out in this Privacy Notice. For certain purposes, or where required by law, we will obtain your explicit, opt-in consent. 

How We Collect Personal Information 

We collect information in three main ways: 

• You provide it to us – for example, when you fill out registration forms, subscribe to a newsletter, order products, or contact us.
• Automatically – such as your IP address, browser type, pages viewed, and approximate location based on IP. We use cookies and similar technologies to improve website performance and your experience.
• From trusted third parties – such as service providers, only when lawful and with required consent. 

We do not knowingly collect information from individuals under the age of 14, and we do not knowingly use our services to profile them. For minors under 14, we will seek the explicit, separate, and informed consent of the parent or legal guardian. Minors aged 14 or older may provide their own consent. 

Sharing Your Information

We may share your information with:

• Service Providers – such as organizations that assist us in operating our website.
• Legal or regulatory bodies – if necessary to comply with laws – for example, in response to a subpoena or government request.
• Affiliates  – such as other companies within our corporate group, where necessary to respond to your inquiry, provide requested services, or for internal administrative purposes.
• In a business transfer – such as a merger or acquisition. We will notify you of such a change in ownership or transfer of assets, to the extent we are able to do so, by posting a notice on our website. 

We are accountable for all Personal Information under our control, including information transferred to a third party for processing. We do not sell your Personal Information.

International Transfers

Your Personal Information may be stored on servers located in Canada and the United States, as we utilize cloud service providers in both countries.

For residents of Quebec, before any international data transfer, we conduct a Privacy Impact Assessment  to ensure that the destination jurisdiction provides an adequate level of protection for your Personal Information. In jurisdictions where the protection is not equivalent to that of Quebec, your explicit consent is required. Consent is obtained through clear, separate opt-in mechanisms on this website, such as cookie banners or consent forms.

You may withdraw your consent at any time by adjusting your cookie preferences or contacting us directly. Withdrawing consent may limit your ability to access certain features or services.

Cookies and Tracking

We use cookies and similar technologies, in accordance with our Cookie Policy to:

• Make our website work properly
• Remember your preferences
• Analyze website traffic
• Deliver relevant content and ads

For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with the Services. We obtain your specific, opt-in consent before collecting or using any data that can identify, locate, or profile you via these technologies.  To learn more about how Google uses information from sites or apps that use its services, please visit https://policies.google.com/technologies/partner-sites.

You can manage cookies in your browser settings and our cookie banner. 

External Websites

Our website may contain links to other websites. You should review the privacy notice of the other websites that you may link to via our website as their privacy notice may differ from ours. We are not responsible for the privacy practices of other websites.

Limiting Use, Disclosure and Retention 

Except as necessary to fulfill our business obligations, or in response to your express instructions, we do not sell, transfer, or disclose Personal Information without your express consent, except as authorized by law.

We retain Personal Information only as long as necessary to fulfill the purposes for which it was collected or to meet legal, regulatory, or legitimate business requirements. Some categories of information may be retained longer when needed for legitimate business purposes, but only with clear disclosure and, where required by law, your consent.

When Personal Information is no longer required, we securely delete it or anonymize it to prevent identification.

Safeguards and Security 

We implement reasonable technical, organizational, and administrative safeguards designed to protect the Personal Information we collect; however, no method of transmission over the internet is entirely secure and we therefore cannot guarantee the absolute security of your Personal Information. You are responsible for the security of your devices and passwords.

Your Rights Regarding Personal Information

Depending on your region, you have rights under applicable privacy laws which may include:

1. Access to, and correction, of your Personal Information
   
   1. Deletion, destruction, or erasure of your Personal Information, or the right to have a hyperlink de-indexed, where applicable
   2. Changing your consent options and withdrawing consent at any time (subject to legal or contractual limits)
   3. Data portability, in a structured, commonly used technological format, if applicable
   4. Objection to processing, including automated decisions with legal or similarly significant effects, and the right to request human review. 

To exercise these rights, contact our Privacy Officer using the details provided in the “Contact Us” section of this Notice. We will respond within the required legal timelines and notify you if more time is needed. If a request is denied, we will explain why and inform you of your available complaint options, including how to contact the relevant oversight authority.

Certain rights or processes may be subject to legal exceptions, such as protecting minors or preventing harm. For residents of Quebec, additional rights and protections apply under Law 25, including specific consent requirements for minors under the age of 14. In such cases, consent must be clear, informed, and requested separately in simple language from the parent or legal guardian. Minors aged 14 or older may provide consent themselves or through their guardian. Individuals must also be given the means to withdraw consent at any time.

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the Commission d'accès à l'information du Québec (CAI).

 

Contact Us 

For any privacy questions or concerns, please contact our Privacy Officer in writing at:

Trudell Medical Limited 
725 Baransway Drive
London, Ontario N5V 5G4
Attention: Privacy Officer

Email: globalprivacy@tmlcorp.com

Updates to Our Privacy Notice

We may revise this Notice from time to time; updates will be posted on this page with the date of last revision.

Last Updated: October 31, 2025